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> Fleet Is Poorly/nci Insurance
Athel
post 25th Mar 2017, 6:50 pm
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So unfortunately Fleet isn't very well at the moment. We don't really know what it is yet and we're being referred to the Royal Vet College next week.

Fleet is with NCI insurance after we got transferred from AXA when they pulled out of the market. We're already at around 2K worth of treatment yikes.gif and I just wondered if anyone had any experience of claiming from them? I spoke to them today and they seem fine but said my first claim hasn't been processed yet as they have a long back log at the moment. Would be good to hear if anyone has used them so I can start to panic plan if they are likely not to pay out.
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doggroomer
post 25th Mar 2017, 7:47 pm
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Sorry, no idea about the insurance, but just want to wish Fleet well hug.gif

Chris
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lolbeck
post 25th Mar 2017, 7:53 pm
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Oh Fleet, so sorry you are poorly. Get well soon, pretty girl. hug.gif
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pangolin
post 26th Mar 2017, 12:35 pm
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I stuck with NCI after AXA with Kiki, and have absolutely nothing bad to say about their service. Fab on the phone, payouts have been quick (and by BACS, not faffing with cheques). Vet hasn't reported any issues to me with direct claims either.

The only slight delay I had was claiming the big claim for her cruciate op (~2500 for the main one) and had a bit of a panic as I hadn't read in the smallprint about pre-authorising ohmy.gif but turns out they'd just asked my vet to fax across some more notes, then paid it out fine.
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Athel
post 26th Mar 2017, 1:00 pm
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That's good to hear. I spoke to them the day after she went in to the emergency vet to check about pre authorisation and was told we don't have to and there shouldn't be any problem. Ultimately she'll get the treatment she needs either way but it would be nice to get some of it back having paid it for years.
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TheBeardedOne
post 26th Mar 2017, 6:41 pm
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Hope Fleet is feeling better soon.
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rmykapa
post 26th Mar 2017, 7:04 pm
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Sending Fleet lots of get well soon thoughts.
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Athel
post 27th Mar 2017, 11:19 pm
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Thank you all. We have an appointment for Wednesday morning.
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Athel
post 30th Mar 2017, 8:18 pm
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We got a diagnosis today - she has lymphoma sad.gif

That's all we know right now - will be able to talk to the oncologist tomorrow.
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kimw
post 30th Mar 2017, 8:24 pm
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hug.gif
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sar
post 30th Mar 2017, 8:42 pm
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hug.gif
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doggroomer
post 30th Mar 2017, 9:23 pm
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hug.gif
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kimthecat
post 30th Mar 2017, 11:26 pm
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sad.gif I'm sorry to hear this . hug.gif
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lolbeck
post 31st Mar 2017, 6:47 am
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So sorry. hug.gif Hope there is a positive way forward that keeps your gorgeous girl as well as possible for as long as possible. hug.gif
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bix
post 31st Mar 2017, 7:07 am
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Oh I'm so sorry. Fingers crossed for her. Thinking of you all.
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